PRODUCTS TYPE

Q: Are you manufacturer or trading company?
A: We are hotfix motif and hot fix rhinestone manufacture. we also trading some products. because sometimes customer place order for our product, but they  also need another items. then constantly we are go in this or that business side, then in those areas, we are trading company. but, after so many years, we  have very good connection with factories, especially machine cut rhinestone.

Q: What is HOTFIX?
A: Hotfix is a Fashion Garment Accessory that can be fixed on clothes such as garments, jeans, bags, scarves, hats,shoes, etc. through thermal conduction. If  maximizes the quality, varies the style and differentiates from normal pattern as adhered to the garment items. The typical Hotfixs are Rhinestone,Rhinestud  and nailhead.

Q:What is the difference of hot fix MC rhinestone and flat back rhinestone? they look same.
A: yes, they look same but the difference is; hot fix rhinestone has hot melt on back, it can be ironed on cloth, flat back rhinestone no hot melt on back.

Q: What is HOTFIX TAPE?
A: Hotfix Tape is an Adhesive Film used to fix Hotfix for better application on clothes. Some people call it Heat Transfer Tape since it helps transfer  Hotfix to be fixed on clothes.

Q: What quality of hotfix rhinestone you have?Chinese,korean, preciosa or swarovski?
A: We have similar quality as swarovski and preciosa, this quality range product is MC rhinestone. another is chinese and korean.

Q: can you custom glue for customer special needs?
A: Yes,we do. we can custom glue for customer¡¯s special requests.

Q: What is a PRESSING TEMPERATURE and TIME?
A: It is proper to apply Hotfix in temperature 170~190 centigrade for 10~15 seconds by pressing machine. However, it wholly depends on the item type, item  size, machine type, cloth type, etc. since there is no standard to use Hotfix items. So it is important to make your own manual per the cloth and machine  type you use.

Q: Can I get a SAMPLE or a COLOR CHART?
A: For Hotfix item Yes, please let us know your full address and exactly phone number, we could send you our quality samples and color chart. but shipment  charge need pay by you. For some other items that need spend much material, we need take sample charge.

Q: Why we charge sample fee ?
A: We do not have stock as we are always custom goods for customers.To make samples, we have to restock new material, especially for customer¡¯s design   so  we will buy large quantity material in stock. Usually, we will return the charge after receiving formal order.

Q: Do you have any test report of products?
A: Yes, we have SGS certification.

Q: How long is your delivery time?
A: It¡¯s depends on each item. shortest delivery is 1 or 2days.if iron on sticker is simple design, we can do 40000pcs every day. 

Q: What is your Minimum order quantity?
A: Hot fix motif minimum order quantity is 200pcs per design, hotfix material minimum order quantity is 1pack each size each color.

Q: Do you have catalog every month?
A: No, we haven¡¯t.our website to be our showroom and catalog. We are constantly adding new products to our product line and this makes a printed catalog  impossible to maintain.

Q: How to control the quality in your factory?
A: Our professional QC team will check the quality when the products are off product line, also, we have systemic RMA Policy for returns.

Q: Do you have new items always?
A: Yes, every month we will add 100-1000 new items on website.

Q: What¡¯s your payment method?
A: Telegraphic Transfers, western union.